Postage & Packing

Postage & Packing terms and prices quoted are to delivery addresses within the UK only. For deliveries to the Channel Islands or anywhere else in the world please contact us.
All orders are sent via your selected Royal Mail option and despatched every Wednesday, all orders are to be placed by midnight Sunday to meet that weeks despatch. Any orders placed after this time may not be despatched until the following Monday.

If you have any specific delivery requirements please contact us to discuss alternatives.
Back Orders; if an item is out of stock we will email you with the option to either choose a replacement, cancel your order or we will tell you when we can fulfil it and you may wish to wait for delivery.

Returns, refunds and cancellations

If you are unhappy with products purchased which are not faulty, we will happily refund your money, or exchange the products if you inform us within 24 hours following the delivery of the goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately we cannot pay for the delivery charge of unwanted products.)

However, if any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within 24 hours of receipt of the products. All refunds and reimbursements will be paid within 30 days of you notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.

We have taken the decision to just use 24 and 48 hour tracked postage over the next few months as we’ve had a few items go missing or have been delayed for several weeks. We’d rather get them to you within a few days to avoid any disappointment. Please leave details of a safe place for the post person to leave your delivery should you not be at home.

Click & Collect

Click and Collect service available, please contact us via email upon placing your order to arrange collection. Although we will always do our best to complete your order for the requested time, occasionally this may not always be possible To guarantee your order can be fulfilled, please give us as much notice as you can. Thank you.